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Terms and Conditions

Please read these terms carefully before using our services

Terms and Conditions

Effective Date: July 11, 2025
Company Name: ShipNex Logistics
Business Address: Falmouth, Trelawny
Contact: [email protected]

1. Acceptance of Terms

By using our shipping services, you (“Customer”, “You”, or “Your”) agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

ShipNex Logistics offers domestic and/or international shipping services, including (but not limited to):

  • Freight forwarding

  • Door-to-door delivery

  • Warehousing

  • Customs clearance

  • Packaging and logistics support

All services are subject to availability and may change without notice.

3. Customer Responsibilities

You agree to:

  • Provide accurate and complete information when placing an order.

  • Ensure all packages are properly labeled and packaged.

  • Comply with all applicable laws and regulations.

  • Pay all fees and charges associated with the shipment.

4. Prohibited Items

We do not ship the following:

  • Hazardous materials or dangerous goods

  • Illegal substances

  • Perishable goods (unless prior arrangements are made)

  • Valuable items such as cash, precious metals, or jewelry (unless declared and insured)

5. Pricing and Payment

  • All quotes are estimates and subject to change based on weight, dimensions, destination, or other surcharges.

  • Full payment is required before shipping unless otherwise agreed upon.

  • Late payments may result in delays, storage fees, or additional charges.

6. Liability and Insurance

  • Our liability for loss or damage is limited to [insert amount] unless additional insurance is purchased.

  • We are not liable for delays caused by weather, customs, strikes, or other forces beyond our control.

  • You are encouraged to purchase additional insurance for high-value shipments.

7. Claims and Refunds

  • Claims for lost or damaged goods must be filed within 3-5 days of delivery.

  • Claims must include proof of value and documentation.

  • Refunds, if approved, will be processed within 5-10 busines days.

8. Delivery Times

  • All delivery times are estimates and not guaranteed unless explicitly stated.

  • We are not responsible for delays due to incorrect addresses or recipient unavailability.

9. Customs and Duties

  • For international shipments, the customer is responsible for all customs duties, taxes, and import regulations.

  • We are not liable for delays or losses due to customs processing.

10. Right to Refuse Service

We reserve the right to refuse service to anyone for any reason, including but not limited to unsafe or non-compliant shipments.

11. Governing Law

These terms shall be governed by the laws of Florida. Any disputes shall be resolved in any of the courts of Florida.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website or notifying customers.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

ShipNex Logistics
[email protected]
[876-379-3547)
shipnexlogisticsja.com

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